Frequently Asked Questions
Everything you need to know about shopping with Fishpond.
How long does shipping take and what are the costs?
We offer standard shipping (5-7 business days) and express shipping (2-3 business days). Shipping is free on all orders over $75 within the continental US.
What is your return policy for fashion items?
We accept returns of unworn, unwashed items with original tags still attached within 30 days of purchase. Sale items are eligible for store credit only.
How do I find the right size?
Each product page features a detailed 'Size Guide' button with specific measurements. If you are between sizes, we recommend sizing up for a more comfortable fit.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your clothing materials sustainably sourced?
Fishpond is committed to ethical fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2026.